Frequently Asked Questions

Email us at [email protected] immediately if you need to correct your address. Changes are possible only while the order is still processing — once endorsed for shipping, modifications are not possible.

We cannot refund or reship orders with incorrect customer-provided addresses. If this occurs, you will be eligible for a one-time 20% discount on a future transaction.

Once dispatched, an email with your tracking details will be sent to the address provided on your order form. Please check your inbox as well as spam and junk folders. For further inquiries, reach us at [email protected].

No. Once a transaction is complete we do not retain any payment information, ensuring the safety of your sensitive data against potential breaches.

We provide global shipping, with country availability shown at checkout. If your country is not listed, our 24/7 support team can assist you in placing an order.

Please be mindful of possible shipping restrictions and fees due to local import rules, and review our Shipping Policy and Terms and Conditions before purchasing.

If your order includes SARMs, PCT, and Peptides, some peptides may ship together with SARMs or PCT, while others are sent separately — meaning you may receive two tracking numbers.

If you receive an incomplete order, contact us right away with a photo of the received items and we will verify whether the remainder is arriving separately.

Unfortunately, once an order is placed we are unable to apply a discount code retroactively. Our system does not allow modifications to processed transactions without incurring extra charges. Please use your code on a future order.

Yes — contact us through any of our communication channels and we can place an advance order and provide a restocking estimate. You can also enter your email on the out-of-stock product page to receive a notification when it returns.

Some products display a live stock count. For those that don't, an active "Add to Cart" button indicates availability, while an "Out of Stock" label means the item is currently unavailable.

New stock typically arrives within 2 weeks unless specified otherwise. Subscribe to our newsletter — the signup box is at the bottom-left of our homepage — to stay updated on restocks and new launches.

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Only USPS can ship to PO Box and military addresses.

Email us at [email protected] with the following within 7 days of delivery:

• A clear photo of the item(s) received, highlighting the problem.
• A photo of the packaging showing the tracking number.
• For multiple shipments, separate photos for each package.

Beyond this 7-day window, we are unable to work toward a resolution.

Upon approving your return request, we will provide you with the mailing address. Email [email protected] or use our chat to initiate the process.

Modifications are only possible while the order is still processing. Once designated for shipping, changes are no longer eligible. Contact us promptly at [email protected] if you need to make adjustments.

To cancel orders with pending payments, log into your Swiss Chems Official account and go to the Orders tab. Orders with confirmed payments will be treated as a refund request.

Where applicable, refunds are processed to the original payment method, with a $25 processing fee deducted per transaction plus any applicable restocking fees. Banking convenience fees and shipping costs for dispatched orders are non-refundable.

Chargebacks are treated with the utmost seriousness. In line with our commitment to preventing fraud, any chargeback will result in the client being added to our no-sell list. Please contact us first so we can resolve any issue directly.

Before contacting your bank or payment processor, please reach out to us first at [email protected] — most issues can be resolved more efficiently through direct communication. Similar to chargebacks, unresolved disputes may result in the client being added to our no-sell list.

Lyophilized peptides remain stable at room temperature for several days to weeks in original packaging. For longer-term storage, keep at 4°C or below, or freeze at −20°C. Shield peptides from light at all times.

When removing vials from the freezer, allow them to reach room temperature before opening — this prevents moisture condensation, which can degrade the peptide. We recommend aliquoting based on experimental need to minimize freeze-thaw cycles.

Peptide products are available per single vial or in kits of 10 vials. Single vials arrive without labels; identification relies on the unique top color indicated on the product page.

Peptides are identifiable by the distinctive top colors shown on each product page. In rare instances where the designated color is unavailable, an alternative color will be used without delaying your order. Contact us at [email protected] if you need help identifying a vial.

Peptide vials and kits ship separately. Please check your inbox, spam, and junk folders for a second tracking number. If you cannot locate it, email [email protected] and we will assist.

Peptide kits are shipped in a dedicated box designed for customs clearance. While we cannot guarantee absolute delivery safety, this packaging has resulted in a meaningfully reduced seizure rate. Please disregard any text on the outer box — it is unrelated to the vials inside.

BPC-157 5mg solubility: 2ml.

GHK-Cu is customized to specifications and generally requires 3–5 additional business days to prepare before dispatch.

Yes — all liquids and solutions contain 7% ethanol.

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Purchase our products at savings of up to 80%. This creates potential for you to become a distributor and grow your revenue, while ensuring fellow researchers can access our compounds with ease.

SARMs and other research chemicals on our website are not FDA-approved and are strictly not intended for human consumption — their sole purpose is research. We do not provide dosage or usage guidance, as doing so would conflict with Federal Laws we strictly observe.

We select only the finest raw materials, and each batch undergoes stringent purity testing in a USA-based laboratory before distribution. Periodic updates to these test results are available on our website.

If you are uncertain about product quality, you may test your purchase at any HPLC-licensed testing facility. In the event of unfavorable results, we will refund:

• The cost of the HPLC test
• Your total order amount including shipping costs

HCG purity can be tested using a standard pregnancy test stick. Mix one vial of powder with 50ml BAC water. Our HCG is highly concentrated — using less than 50ml BAC per vial will produce a negative test result.

Visit our login page and enter your credentials. If you cannot recall your password, click "Forgot Password" and look for the reset email in your inbox, spam, or junk folders.

For any inquiries, email us at [email protected] or chat with our support team directly through the website.